01Contact support
The fastest way to reach us is email. Whether you’ve found a bug, need help adding a custom bike profile, or want to request a feature, drop us a line and we typically respond within 24 hours.
02Frequently asked questions
Quick answers to the questions we hear most. If yours isn’t here, just email us.
Can I add a custom motorcycle?
Yes. If your specific generation or model is missing from our 115+ factory list, select “Add Custom Bike” in the Garage. You can define exact suspension geometries, clickers, turns, and electronics capabilities manually.
Is my data backed up securely?
All data lives locally on your device for absolute privacy and maximum offline speed at the track. If you upgrade your phone, your setups carry over when you use standard Apple iCloud or Google Drive system backups — we never see that data.
Why do some recommendations say 'Turns' and some say 'Clicks'?
Apex Wizard adapts to the hardware reality of your motorcycle. European superbikes typically use strictly “clicks”, while certain Japanese middleweights measure internal needle depth via 1/4 or 1/2 “turns out”. Apex Wizard computes this automatically from your bike's defined capabilities.
Does Apex Wizard work offline at the track?
Completely. Every calculation, logbook entry, and troubleshooter recommendation runs on-device, so the app is fully functional in cellular-isolated paddocks with no signal.
Is the app free?
Yes — Apex Wizard is free to download on both the App Store and Google Play, with no core features paywalled.
03Reporting a bug
Clear reports get fixed faster. When you email us about a bug, it helps to include:
- Your device model and OS version (e.g. iPhone 15 Pro, iOS 18).
- The app version, shown on the Settings screen.
- What you expected to happen, and what actually happened.
- Steps to reproduce it, plus a screenshot if you can.
Privacy-friendly by default
Your setups and telemetry live only on your device, so they are never attached to a support request unless you choose to send a screenshot.